FAQs

Yes, Vivid Flame candles are made with care and designed to give a premium home fragrance and gifting experience.

Place the candle on a stable heat-safe surface, keep it away from curtains, children and pets, and never leave a burning candle unattended. Trim the wick before use for a cleaner burn.

You can place an order directly on the website by selecting the product, adding it to your cart and completing checkout with your shipping and payment details.

Yes. Online payments are processed through secure third-party payment gateways. Vivid Flame does not store debit card, credit card, UPI PIN or banking credentials.

Yes, after placing an order you should receive confirmation through the email or phone number provided at checkout.

Estimated delivery may vary by location. Metro cities usually take 2–5 business days, tier-2 and tier-3 cities may take 3–7 business days, and remote areas may take 5–10 business days.

Vivid Flame ships across most serviceable locations in India. International shipping is not currently available.

Once your order is dispatched, tracking details are shared by email or SMS. Tracking usually becomes active within 24 hours after dispatch.

Returns and exchanges are handled as per the Returns & Exchanges Policy. Products must meet the eligibility conditions mentioned in that policy.

Please contact support within 48 hours of delivery with your order number, photos of the package, images of the damaged product if applicable, and a short description of the issue.

An incorrect or incomplete address may delay delivery or cause the shipment to return. Additional shipping charges may apply if the order needs to be re-shipped.

Yes, Vivid Flame offers bespoke candle gifting for birthdays, weddings, festive gifting, client gifting and special personal moments. Gift boxes, message cards and personalized presentation can be discussed.

Yes, bulk gifting and corporate candle gifting options are available for brands, offices, events, festive gifting and client appreciation gifts.

Yes, white labeling is available for businesses that want candles under their own brand name with custom labels, packaging and presentation.

Your information is used to process orders, deliver products, send order updates, respond to support requests, improve services and comply with legal requirements. Payment credentials are not stored by Vivid Flame.

You can review the full Privacy Policy, Shipping Policy, Returns & Exchanges Policy and Terms & Conditions pages on the website footer.

You can contact Vivid Flame at support@vividflame.in or +91 84394 62769. Business hours are Monday to Saturday, 10:00 AM – 7:00 PM IST.