Safe, reliable
delivery across India

Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins processing it for dispatch. Every product undergoes a quality inspection before it is securely packaged.

Most orders are processed within 1–2 business days. Orders placed on Sundays, public holidays or during non-working hours will be processed on the next working day.

During festive seasons, promotional campaigns, high order volume periods or operational disruptions, processing may take slightly longer than usual. We will always make every effort to dispatch your order as quickly as possible.

Shipping Coverage

Vivid Flame currently ships across most serviceable locations within India through reliable logistics partners.

Delivery availability may depend on courier serviceability for your PIN code. If your location is not serviceable, we may contact you for an alternate address or cancel the order and process the applicable refund for prepaid orders.

At present, we do not offer international shipping. If international delivery becomes available in the future, this Shipping Policy will be updated accordingly.

Estimated Delivery Time

Estimated delivery timelines vary depending on destination, courier availability, local serviceability and order processing time.

Please note that these are estimated timelines and may vary due to courier delays, weather conditions, public holidays, government restrictions, incorrect address details, customer unavailability or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment is completed.

• Final shipping charges are visible at checkout
• Free shipping may apply on eligible orders
• Promotional shipping offers may be available from time to time
• Additional charges may apply for re-dispatch due to incorrect address or failed delivery

Vivid Flame reserves the right to update shipping charges, free shipping rules or promotional delivery offers at any time.

Order Confirmation & Tracking

After placing your order, you may receive an order confirmation via email, SMS, WhatsApp or website notification containing your order details.

Once your order has been dispatched, shipment details and tracking information will be shared through the available communication channel. Tracking generally becomes active within 24 hours after dispatch.

If you do not receive order or tracking communication, please contact our customer support team with your name, phone number and order ID.

Packaging Standards

Every Vivid Flame product is carefully packed using protective packaging materials to reduce the risk of damage during transit.

Our handcrafted candles are securely packed to preserve their quality, fragrance and presentation so they arrive in good condition.

Since candles are delicate and temperature-sensitive products, minor outer packaging marks during courier handling may occur. However, if the product itself is damaged, please report it as per the package issue process below.

Delayed Deliveries

Although we strive to deliver every order within the estimated timeline, delays may occasionally occur due to factors beyond our control.

• Severe weather conditions or natural disasters
• Government restrictions or public holidays
• Transportation disruptions or high courier volumes
• Remote delivery locations or operational delays by courier partners
• Incorrect address details or customer unavailability

In such situations, we appreciate your patience and will assist you with updated tracking information whenever possible.

Incorrect Address, Failed Delivery & Package Issues

Incorrect Shipping Address

Customers are requested to provide complete and accurate shipping information while placing an order, including name, phone number, full address, city, state and PIN code.

If an incorrect or incomplete address is provided, delivery may be delayed, the courier partner may be unable to complete delivery, or the shipment may be returned to Vivid Flame. Additional shipping charges may apply if the order needs to be re-shipped due to incorrect details provided by the customer.

Damaged or Missing Packages

If your package arrives damaged, incomplete or appears to have been tampered with, please contact us within 48 hours of delivery.

• Your order number
• Photographs of the outer package
• Images of the damaged product, if applicable
• A brief description of the issue

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable, unreachable, or because of an incorrect shipping address, the order may be returned to Vivid Flame.

For prepaid orders returned due to failed delivery or incorrect address, refund or re-dispatch will be handled as per our Refund & Cancellation Policy and Returns & Exchanges Policy. Additional shipping charges may apply for re-dispatch.

Customer Responsibilities

To ensure smooth delivery, customers are requested to follow these simple steps.

• Provide complete and accurate shipping information
• Ensure someone is available to receive the package
• Keep phone number active for courier communication
• Inspect the package upon delivery
• Report damage or missing items within 48 hours
• Keep original packaging until the issue is resolved

Changes to this Shipping Policy

Vivid Flame reserves the right to update or modify this Shipping Policy at any time without prior notice. Any revisions will become effective immediately upon publication on this page.

Customers are encouraged to review this policy periodically to stay informed about our shipping procedures and services.